After finding a fault with my jvc dvd recorder, and discussing the problem with their H/O, I find that these machines have a common electrical fault for which an upgrade is available. Then I was told that to get the upgrade fitted, and as it turns out the machine repaired as there was also another fault, I would have to pay postage for both there and back, as JVC have a policy of not paying postage! Has anybody else had this kind of problem with a manufacturer?
When recently dealing with Panasonic, they not only paid for collection and delivery, but also aranged it as well.
how old is it ?
how did you buy it ?
both of the above affect what i am going to advise you to do.
Any problems I have had with my JVC products (which have been very few) have always been quickly delt with by my local supplier and so has cost nothing.
All the besst, RON.
The machine is was bought at the end of may, so is still under garantee, and was bought over the net from a UK based comany, RGB.
It would seem that it is buying over the net that is the problem. If bought locally then you could return it direct to the retailer. To do this to an e-retailer means paying for the postage to them, and in some cases also the postage back again. I thought it better to contact JVC direct and ask what they felt i should do. They advised that it must bew returned to their service centre, but that I would have to cover the cost of sending it to the centre. When the centre phoned to tell me the machine had been repaired they also told me that JVC would not cover the cost of returning the machine, adding that i needed to give them my credit card details to cover the return postage before they would send it back.
how did you pay for it ?
credit card ?
if credit card , phone credit card company , explain it is a known fault with these machines , and why should you have to pick up the postage costs ........ you may find they agree with you.
I've often wondered what the position is regarding faulty goods and postage costs.
Leaving aside the issue of whether the goods were paid for by credit card, can anyone clarify the exact legal position (ie whether the suppliers are legally obliged to cover the shipping costs).
I assume anyway that the credit card company don't really have any leverage unless there is some sort of legal obligation on the supplier.
the credit company 'sold' you the goods , they are part of the buying chain.
barclaycard especially are very hard on dealers who cause problems over returns , especially for goods that , if you are correct , are faulty on arrival ( or known substandard ).
a visit to consumer protection may help you on exact letter of the law.
It has been pointed out that in JVC's European Guarantee Certificate, a leaflet that is found in the box after purchase, they stipulate in point 8 that 'The cost of carriage to and from the JVC dealer/distributor shall be borne by the purchaser.'
This is well worth remembering when purchasing a product in anything but a local store. It would be interesting to see if e-retailers know the particular policies of the different manufacturers, as this could be seen as part of the purchasing decision; I will choose Panasonic over JVC when I next need to buy something!
something i have said for a while ..... panasonic over jvc , considering both belong to same parent company.